First Week On The Job

I am now a representative for Medicare Part D. I have finished all my training and Monday was my first day on the floor. I guess it is always a humble reminder that there is really very little that we actually know. The distinction between knowing and believing has been become clear this week. There has been this gradual transition from converting things I believe to be true to confirmed knowledge. I guess, for me, there is always this need to confirm something the first time I use it. Call me overly cautious, however, I feel it gives me the confidence and piece of mind to reassure the other person. I have always appreciated it when people take the time to really explain things to me.

Taking the time to be clear and explain things has become and especially important as I attempt to explain the Medicare Part D policy to people. I've noticed that explaining an insurance plan to people is not entirely different than my former job of explaining accounts as a banker. I find it especially difficult to take all this new information and make concise answers out it. Though, with some pratice it has been getting better.

We had sensitivity training today which clued us in to what it is like for people with disabilities and the trials that many face accomplishing basic tasks. These types of training always mean a lot to me because I forget a lot of the time what it must be like to have to face things like arthritis, vision problems, and hearing loss to name a few. I guess the point of it all is that we just need to listen to people and help them as an individual.